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CUSTOMER SERVICE

Shipping Information

UPS Ground shipping, is free with any order over $250.00, to all states, excluding Hawaii (for HI shipments, please email us). All shipments require a valid signature. If you would like your jewelry shipped 2-Day or Overnight, please see the Shipping Method rates below. Orders under $250.00 pay a flat-rate shipping fee of $15.00.

All International orders are subject to customs fees and taxes, which are the sole responsibility of the recipient.

Shipping Method and Cost

UPS Ground: $15.00
2-Day: $35.00
Overnight: $55.00

Returns & Exchanges

7 Day Return/Exchange Policy

We try to accurately depict our products and hope that you will enjoy your jewelry. However, you may return your unworn jewelry for a full refund or exchange within 7 days of receipt. Please email us for a Return Authorization Number (RA#). The RA# must appear on the outside of the box. The jewelry must be returned unworn in the same NEW condition that it was received.

All SALE or CUSTOMIZED pieces are FINAL SALE. All shipping charges are non-refundable

Repairs

If you should need a repair or replacement, please contact us for a RA# before returning the jewelry. The RA# must appear on the outside of the box. We will try to assess if there will be a repair fee before you return the merchandise. We are not responsible for buyer negligence, and the buyer is responsible for all repair or replacement fees in the case of misuse, accidents, or abuse. Please refer to the Jewelry Care section below to learn how to care for your jewelry.

Once you receive authorization from us to return your merchandise, you will ship the jewelry to:
PadeVavra.com
Attn: RA#(insert your RA# here)
8400 Graton Road
Sebastopol, CA 95472

Please enclose a copy of your receipt or return authorization with the reason for the return or exchange. Please make sure that we receive your contact information. Shipping and insurance fees are your responsibility. Please pack the jewelry carefully, and ship it in a BOX as envelopes do not provide enough protection.

Polices

We respect your privacy and do not share any of the personal information that you provide. If at anytime you wish to change or delete your information, you may do so by logging into your account or by contacting us.

PadeVavra.com is protected with a Secure Socket Layer (SSL). We use PayPal to collect payment information, and we recommend that you review their policies. Should PayPal services be unavailable, secure payment information is collected by the credit card information supplied by the customer. ShopPadeVavra.com maintains the information that we collect from you for your convenience and for our internal use so that we may improve our service to you. We do not share your information with any third parties.

From time to time, Pade Vavra does send email messages that provide product updates that we believe may be helpful to our customers. It is our policy to limit the humber of such emails each month, and that every email contains opt-out links and instructions as required by law.

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